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THIS CAN BE A SHORT-TERM PAIN, BUT A LONG-TERM GAIN.

Research states that I’m three times more likely to listen to people if they’ve listened to me first. This is the concept behind the late Steven Covey’s “Seek First to Listen”. If you have an under-performer in your team, have you taken the time to listen to them to find out the root cause of their under-performance? (very few people intentionally set out to under-deliver and disappoint).

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